Giving

Donation and Refund Policy

How gifts are processed, how to cancel a monthly gift, and when we refund.

How gifts are processed

Donations are made in U.S. dollars (USD). Card payments are handled by our payment processor over an encrypted connection. Prime Village does not store card numbers.

Receipts and tax status

Every gift receives an emailed receipt showing the amount and date. No goods or services are provided in exchange for a donation unless the receipt says so.

Prime Village Corporation's EIN is 41-3389801. Prime Village Corporation has applied to the IRS for recognition as a 501(c)(3) tax-exempt organization (Form 1023-EZ). The application is pending. Until the IRS issues its determination, we cannot promise that gifts are tax-deductible. If the application is approved, we will update this page and our receipts.

Monthly gifts

A monthly gift is charged on or near the same day each month until you cancel. You can cancel or change it at any time by emailing info@primevillage.org at least three business days before your next gift date. There is no cancellation fee.

Refunds

Donations are generally final. We will refund a gift made in error, such as a duplicate charge or a mistyped amount, if you contact us within 30 days of the transaction. Approved refunds go back to the original payment method, usually within 5 to 10 business days.

How gifts are used

Unless you designate a gift for a specific purpose that we have agreed to, gifts support our general programs and operations. If a designated program is fully funded or cannot go ahead, we will contact you about redirecting the gift.

Corporate partnerships and sponsorships

Partnership and sponsorship payments are governed by the written agreement for that partnership.

Shipping and delivery

Prime Village does not sell or ship physical goods through this site.

Contact

Questions about a gift: info@primevillage.org, (888) 316-1908.